At the beginning of the school year a document was sent to all secondary principals discussing changes to student Active Directory accounts and passwords. – As a reminder a student’s Active Directory account is what students use to login to Windows and Mac computers. – Due to the number of student password reset calls still coming into the help desk and the low numbers of students who have enrolled in the Self Service Reset Password Manager (SSRPM) we are sending out that document as well as additional instructions on how students use SSRPM to reset their passwords after they have enrolled. Please make sure that all teachers who make use of school labs and mobile carts in their classes receive a copy of these two documents which are attached to this message.
Additionally, principals need to designate two members of their staff to reset student passwords. Principals should submit a request to the help desk for these individuals to be given the necessary securities and training to reset passwords by Oct 31. Suggested staff members to give this permission to are; Media Center Coordinators, Head Secretaries, Registrars, etc. It is unadvised to give this permission to teachers as they would be unavailable to reset passwords during classes. This is being done to reduce the number of calls coming into the help desk for student password resets and hopefully reduce the amount of time a student who has forgotten their password is out of class.
Please contact the help desk at 801-567-8737 or your school tech for any questions.
