We are excited to announce a new hotline created to assist REDCap users. Examples of assistance include:
- Missing student registrations
- Data access group assignments
- Troubleshooting and training
- Data entry
- Locating past results
The hotline is available Monday through Friday from 12 p.m. to 6 p.m. at (385) 286-0296 or toll-free at 1-855-222-7531 (Select Option #3).
Additionally, email assistance is provided Monday - Friday 8 a.m.- 5 p.m. at REDCap_notifications@utah.gov. Our team typically responds to these emails within 1 business day.
To request assistance for testing events including onsite REDCap resources, please submit this form.
Thank you for your partnership,
Utah Department of Health REDCap (K-12 Testing) Team